Network Technical Analysts
The All England Lawn Tennis Club, the home of the Wimbledon Championships, needs to recruit two Network Technical Analysts to work in the IT team.
The Network Technical Analysts will be responsible for the development and support of the underlying network infrastructure on which business applications reside. This includes areas such as hardware, software, security, disaster recovery and operating systems.
Relevant technical knowledge and recent practical experience are essential.
The All England Lawn Tennis Club (Championships) Limited is an equal opportunities employer and welcomes applicants from all sections of the community. Appointments are made on merit.
Job description
Job Title: Network Technical Analyst
Reports To: IT Operations Manager
Responsible for: the development and support of the underlying network infrastructure on which business applications reside. This includes such areas as hardware, software, configuration, security, operation, disaster recovery, operating systems, and may include specific applications that support the business e.g., wifi, IPT software, firewalls, routers and switches. Any deterioration in these services could have a significant impact on club / Championships operations.
Specific Area/Duties:
Support and maintain the ‘broader’ AELTC IT network infrastructure. This includes infrastructure at the main Church Road site and elsewhere including 3rd party sites e.g. Roehampton such as LTA/ITF etc. Where necessary this will require working with third party suppliers to provide the necessary technical expertise and resources. Recommend and implement new components of the network infrastructure as necessary. Work with project teams and suppliers to ensure this happens within agreed timescales.
Ensure the core services which reside on the network infrastructure e.g. wifi, WAN, internet, SAN and related security systems, are monitored in a proactive manner to ensure they operate effectively and meet capacity and availability levels agreed as part of the IT Service Catalogue. Lead the technical recovery of network components at DR location.
Resolve all network infrastructure incidents reported by the Service Desk. Also proactively monitor the performance of the network including components attached to and reliant on the network such as servers, databases, software, etc. Fix problems as they arise. Tune the performance of the network environment as necessary.
Develop and maintain the standard policies and operating instructions for the network and maintain backups of network configurations for all AELTC network systems. Recommend and ensure that where equipment does not conform to agreed standard that it is removed or excluded from the network infrastructure. Implement new versions of the image and new versions of other network related software as required. Actively champion ITIL Change Management standards for the IT network infrastructure.
Take responsibility for network services and infrastructure used by other organisations where they link to the wider AELTC network infrastructure – for example during the annual championships or other key events. Provide input when requested in areas of expertise, ensuring that no detrimental impact will occur to our network infrastructure.
Recommend the specification of all IT network equipment, on behalf of the IT department.
On occasions, perform other duties as agreed with the Operations Manager.
Additional information about the role:
Role Complexity:
The role is multi faceted covering resolution of incidents directly impacting customer’s abilities to perform their duties, monitoring network performance and taking pro-active actions to mitigate degradation of service and involvement in the delivery of new network infrastructure projects to ensure business growth is not constrained by our network infrastructure. The role requires a high level of technical competence and the ability to understand new network and related technologies and their application to the AELTC environment. The role will require liaison with third party suppliers both from an operational and ‘futures’ perspective.
Innovation & Creativity:
The individual needs to be resourceful in meeting what are often conflicting demands. Resolutions to issues may require lateral thinking in order to restore service urgently, which may not always follow the textbook approach. Identification of opportunities that new technologies offer and how they might benefit the operation of the business are essential as well as demonstrating creativity to often imposed project deadlines.
Autonomy & Independence:
Duties are generally allocated following discussion with Line management and the individual is expected to work on own initiative to achieve the tasks within agreed policy and procedures with limited escalation to line manager.
Financial Accountability:
The role has no budget responsibility although the individual’s input to technical design can have a notable impact on project and ongoing support costs.
Informing & Advising Others:
The role is required to provide information, advice and recommendations to management on complex IT network infrastructure solutions. When dealing with operational problems, the need for regular updates on resolution progress is essential in managing customer expectations.
Knowledge, Skills and Experience Required:
Essential:
The ideal candidate will be able to demonstrate:
- Educated to degree level or professional / technical equivalent
- Cisco certified network professional (CCNA, CISSP etc)
- At least 5+ years strong and recent experience in a network related role
- Strong service focus with excellent inter-personal relationship, communication and expectation management skills
- Diligent in the documentation of policies, standards and operational procedures, close attention to detail, aligned with an ability to think outside the box and be creative
- Strong presentation skills, ability to back up technical proposals with rock solid solutions.
- Detailed knowledge of CISCO 6500 core switch and 3750 access switch technologies. IP Telephony, VLANS, spanning tree, configuration of routers and switches. Cisco ASA Firewall protocols, VPN technologies, MPLS networks and monitoring solutions
- Experience of developing and managing a controller based wifi system
- Recent, proven experience of supporting a multi building network
- Evidence of collaborative working with colleagues and 3rd party suppliers
- Be able to work under pressure
- Be able to prioritise a busy workload
Desirable:
- ITIL Service Management Foundation or higher
- Good working knowledge of VMware – formal qualification desired.
- Other network vendor knowledge e.g. Juniper, 3com
- Prince II Project Management Methodology Foundation or higher
- Can do attitude – flexible and a strong team player
- Aptitude and hunger to work towards CCIE
- Must be able to give examples of involvement and delivery of complex network solutions.
Key Dimensions:
This role is key to the daily management of the club’s IT network infrastructure and any degradation could have a material impact on club / championship operations. If the network infrastructure was compromised or not available for a period of time this would cause significant disruption to the organisation.
This role has no direct reports.
This role has no budgetary responsibility.
Key Working Relationships:
This outlines how the role interfaces with the rest of the organisation, the departments and roles your position has contact with, both inside and outside the organisation, the frequency of contact and the purpose of the contact. It also considers the degree to which the role informs and advises others.
Daily
- Service Desk - resolution of issues
- IT Solutions – support with project related activity on the IT network infrastructure.
- IT Technical Analyst - supporting other team members with infrastructure (primarily network but also server, application)
- IT Management to agree priorities and sound out ideas
Weekly
- Third party suppliers and contractors as required
Championships
- All of the above plus other organisations providing services to the Championships that rely on the AELTC network infrastructure.
Level of Decision Making:
Decision-making in this role is focused on what is required to fix or solve a problem. In some situations these decisions could have far reaching implications for the availability of services.
How to apply
To apply, send your cv/application form and covering letter, including your current salary details, to: Kate Lynam, Personnel Department, The All England Lawn Tennis Club (Championships) Limited, Church Road, London SW19 5AE. Applications to be received by 31 January 2013.
